FAQs

Why livelifeprovence.com

Live Life PROVENCE is the first e-commerce platform around the world for entertaining with a distinctive PROVENCE lifestyle.
We are passionate about inspiring our customers to EXPERIENCE the originality of entertaining by offering premium quality products and brands that are the most well known and reputable in the world.
Entertaining for a special event or just a daily PROVENCE attitude, we are your one-stop online shop.
Follow Live Life PROVENCE and discover the ultimate experience of the “Joie de Vivre” in PROVENCE entertaining.

Do we sell ONLY Provence Products?
We are passionate about inspiring our customers to EXPERIENCE the originality of entertaining by offering premium quality products and brands that are the most well known and reputable in the world.
Nearly 100% of our products are fabricated in France from Provence. Only a small portion of our products have characteristics of Provence, staying within the spirit of Provence, but are fabricated elsewhere in the world. You can find the location on every product page under “Made in”.

Order Status
- How can I report an issue with my order?
Any issues with Live Life provence orders should be addressed immediately at customercare@livelifeprovence.com
- How do I track my order?
Live Life PROVENCE will contact you via Email as soon as your order has been shipped. This Email will contain relative tracking information for your order.
- My order never arrived or an item is missing from my shipment?
Please contact us immediately at customercare@livelifeprovence.com and send the return form within 48 hours.

My Account
- How do I create an account?
Click REGISTER on the top of our website. Fill out all information and click CREATE ACCOUNT.
- How do I edit my account information?
Click SIGN IN on the top of our website, enter information, and click SIGN IN.
- How much is my shipping?
Shipping is FREE for orders $49 and over.  Orders less than $49 are charged a shipping fee of $4.99.   Some exceptions may apply, Please visit our full shipping policy >
- I forgot my password?
Click SIGN IN on the top of our website and click FORGOT YOUR PASSWORD?

- How do I return my product?

Please click HERE > to read our RETURNS and EXCHANGES Policy

- I received the wrong product?
Please click HERE > to read our RETURNS and EXCHANGES Policy
- What is your return policy?
At Live Life PROVENCE, we are exceptionally attentive to the features and condition of our merchandise. Careful consideration to every aspect of our products is our first concern.
Upon receiving your merchandise, please go over every detail and make us aware of any disturbance at: customercare@livelifeprovence.com and we will provide an immediate replacement.
Please Read our Return Policy HERE >

Shipping and Return?
- Shipping Policy and Shipping Schedule?
Please click HERE > to read our Shipping Policy
- Do you ship to my Country?
We at Live Life PROVENCE Ship only in USA
- What is the Return Policy?
Please click HERE > to read our Return Policy

Guarantees
- Privacy Policy
Please click HERE > to read our Privacy Policy
- Live Life PROVENCE Guarantee
We pledge that you will be 100% satisfied with the merchandise we sell from our website.
In the event that you need to return merchandise before 10 days from the date of your purchase, you will need to have your receipt in order to receive your money back in the form of your original payment.

Pricing and Billing
- Do I have to pay sales tax?
You only have to pay sales tax if you are located in North Carolina
- I have a question on my charges?
Please Contact us at customercare@livelifeprovence.com

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